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At Arrow Technology Group, we are committed to providing the best possible service to our customers. However, we understand that sometimes things can go wrong. If you have a complaint about our service, we want to hear from you. This page outlines our complaint process and provides information on how to file a complaint with us.
Our Complaint Process
We take all complaints seriously and will do our best to resolve your issue promptly and fairly. Here's how our complaint process works:
Contact Us: If you have a complaint, please contact us by phone, email, or mail.
Our contact information is as follows:
- Phone: 1-877-701-4050
- Email: info@atg.net
- Mail: Arrow Technology Group, 18236 102 Ave, Edmonton, Alberta, T5S 1S7
Provide Information: When you contact us, please provide as much information as possible about your complaint, including:
- Your name and contact information
- A clear description of your complaint
- Any relevant account or service information
Acknowledge and Investigate: We will acknowledge receipt of your complaint within 5 business days and investigate your issue promptly.
Respond and Resolve: We will respond to your complaint within 30 calendar days and work with you to resolve your issue.
Escalating Your Complaint:
If you are not satisfied with our response or resolution, you can escalate your complaint to our Senior Management team. To do so, please contact us in writing at:
- Email: info@atg.net
- Mail: Arrow Technology Group, 18236 102 Ave, Edmonton, Alberta, T5S 1S7
CCTS:
If we are unable to resolve your complaint to your satisfaction, you may be able to file a complaint with the Commission for Complaints for Telecommunications Services (CCTS). The CCTS is an independent agency that helps resolve complaints about telecommunications services.
Commission for complaint for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about the CCTS, you may visit its website at www.ccts-cprst.ca or call toll free at 1-888-221-1687.
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Arrow Technology Group
Santa Fe Plaza - 18236 102 Ave
Edmonton, Aberta T5S 1S7
Phone: (780) 701-4050
Fax: (780) 451-6050
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